Audit Date and Time : 29 August ,2013 1430 IST
Auditor’s Name : Capt. Shekhar Gupta ,
Ms. Surbhi Maheshwari
OUR DETAILED OBSERVATIONS
· Salesperson Name : Mr.
Ashish
· There
was a proper exterior signage with proper Samsung Smart Phone written .Please
find the picture as an attachment here.
· Samsung
Brand Promoters were present there in the showroom to explain customers about
Samsung Products.
· Demo
Units of each brand were properly placed there in the shop and the salesperson
explained the features of various models using those demo units.
· Dummy
handsets were properly displayed.
· Salesperson
were properly dressed up and greeted us when we entered the showroom.
· Showroom
was clean and tidy.
· For
price break and negotiation part, please
listen to the full audio recording attached
herewith.
· We
asked for the visiting card from the salesperson who assisted us. They didn’t
had their respective visiting cards with their individual names. You can look for
the attachment herewith.
|
MODEL
|
SUGGESTED
PRICE
|
PRICE OFFERED
|
DIFFERENCE
|
|
S4
|
35500
|
41500*
|
No
Price Break
|
|
NOTE
II
|
27500
|
37500**
|
No
Price Break
|
|
GRAND
|
19500
|
20400
|
No
Price Break
|
|
GALAXY
CORE
|
12900
|
13250
|
No
Price Break
|
|
S
DOUS
|
9700
|
9900
|
No
Price Break
|
No Discounts were offered by the salespersons on any
of the products even after negotiating with them.
*An Exchange Offer was given on this model… On exchanging any other smart phone whose
resell value is greater than Rs. 3000… we were offered a waiver of Rs. 7000 on
the actual price of this model ,that makes the price to be 34,500.
** An Exchange Offer was given on this model… On exchanging any other smart phone whose
resell value is greater than Rs. 3000… we were offered a waiver of Rs. 10,000 on
the actual price of this model, that makes the price to be 27,500 .
Conclusion
We overall found things to be good and a good
response from the salesperson . We asked for our requirements of 4-5 handsets
from official point of view and they gave us a offer of corporate training to
our employees, if required, for the proper usage of handsets.
